The customer management program and methodology are based on tangible value-added activities
and entail principles such as.
• A single point of contact for the customer.
• The allocation of a customer manager who interfaces with customers at various levels.
• Additional second-line service.

The main focus of operations control is to ensure service level and solution compliance as per the
agreement we have with our customers. Operations control predominantly operates on a proactive
basis, ensuring optional in–service level performance but also exception management on a reactive
basis, through the implementation of rectification activities.

Chabos Solutions believe that every customer’s requirements are unique. Therefore two critical
principles underpin the implementation of new agreements, they are the availability of a basic generic
a platform for service and solution delivery consisting of infrastructure such as a customer response
centre, logistical support, operations control etc.

The provision of effective and tailored support infrastructure as part of the delivery process is of
extreme importance.Without effective support, we would be unable to provide effective service
.Although a generic base support infrastructure does exist, the tailoring of the support functions to
enable tailored solutions to our customers as part of the gearing activity is the overriding focus.